Technical Support | Temperature Control

West Control Solutions recognizes the importance of satisfied, happy customers and so understands that providing first class customer service is the key to success.

The technical support team is extremely experienced in working across the CAL, Partlow, PMA and West Instruments portfolio of products. It offers rapid support and advice in a methodical step by step manner using appropriate terminology and language. Support is provided on a variety of issues such as product specification and selection, as well as set up & configuration for individual applications.


Languages spoken by the team include:

  • English
  • German
  • French

In addition, a wealth of technical information can be accessed from this website. Visit the resources section of the website for current & obsolete product brochures, datasheets and manuals, certification & approvals, software & library files (e.g. GSD, EDS files).

If you are an existing customer of West Control Solutions you are also invited to login and view product training presentations.

Business Hours

The support desk can be contacted using the Support Request Form and is available during the following hours:

UK: Monday to Friday: 8:00am to 5:00pm
France: Monday to Thursday:
9:00am to 5:00pm
9:00am to 4:30pm
Germany: Monday to Thursday:

8:30am to 5:00pm
9:00am to 4:30pm

USA: Monday to Friday: 8:00am to 4:45pm
China: Monday to Friday: 9:00am to 5:00pm









Alternatively please visit the contact us page for local office telephone numbers.